REFUND POLICY

We are committed to providing you with high-quality goods and a satisfactory shopping experience. In order to protect your rights and interests, we have formulated the following refund policy, please read it carefully:

Refund conditions:
The product has quality problems or is damaged after receipt;
The product is not as described when you purchased it;

refund application:
If you find that the product has the above problems, please contact our customer service team within three working days after receiving the product and provide relevant evidence, such as photos or videos.
Our customer service team will process your refund request as quickly as possible and respond within three working days of receiving your request.

Refund processing:
If your refund application meets the refund conditions, we will assist you with the refund procedure.
Refunds will be credited back to your payment account. Please note that refunds may be delayed in arrival due to bank processing speeds.

Non-refundable circumstances:
The product does not have quality problems or is damaged, but you are not satisfied due to personal reasons;
The refund application time limit has exceeded;
The item has been used or damaged.
Wrong product size selected

Postage refund:
If your refund request is approved, we will refund the actual postage paid when you purchased the item.
Please note that the above refund policy only applies to items purchased in our store. If the product you purchased was sold by a third party or other partner, please contact the seller directly for refund policy information.

Refund Disclaimer

We will make every effort to ensure that refund applications are processed in a timely manner. However, unforeseen circumstances or force majeure may lead to delays in the refund process. We apologize for any inconvenience caused by this.

Refund Policy Changes

DouMarket.com reserves the right to adjust the refund policy based on business development and changes in laws and regulations. Any policy changes will be announced on the website and will take effect.

Contact Us

If you have any questions about the refund policy or need further assistance, please contact us:

Our customer service team is dedicated to providing assistance and answers to your inquiries.