SHIPPING POLICY
Thank you very much for choosing us for your shopping needs. To ensure your shopping experience is smooth and hassle-free, we would like to introduce you to our shipping policy. Please take a moment to read the following:
Shipping method and delivery time:
We offer a variety of shipping methods to meet different needs. On the checkout page, you can choose the option that best suits your requirements. Please note that delivery times may vary based on your location and selected shipping method. Generally speaking, shipping time is 7-20 working days, not including weekends. Please pay attention and arrange the time to receive the package.
Processing time:
Once you place your order and successfully pay, our team will start processing your order. This includes verifying item availability, packaging items securely, and preparing them for shipment. Processing times may vary depending on the product and its availability. Please allow extra processing time during peak seasons or promotions. Normal processing time is 2 working days (excluding weekends)
freight:
We offer two shipping options:
Standard shipping cost: $6.99
VIP Shipping Fee: $9.99
You can see shipping costs on the checkout page and confirm before proceeding with payment. We strive to offer competitive shipping prices and may offer free shipping promotions from time to time.
order tracking:
Once your order ships, we will provide you with a tracking number via email or your account on our website. You can use this tracking number to monitor your package's progress and location in real-time. Please note that tracking information may take some time to update after shipment.
International Transport:
We offer international shipping to many countries. However, please note that international shipping may be subject to duties, taxes, and other charges imposed by the destination country. These additional charges will be borne by doumarket.com.
Shipping restrictions:
Certain items may have specific shipping restrictions due to the nature, size, or destination regulations of the item. If your order is subject to any restrictions, we will contact you during the checkout process or via a separate communication.
receiver's address:
Please be sure to provide an accurate and complete shipping address. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to change your shipping address after placing your order, please contact our customer support team as soon as possible.
If you have any additional questions or concerns about our shipping policies, please feel free to contact our customer support team. We are here to assist you and provide any necessary instructions.
Thank you again for choosing us for your shopping needs. We appreciate your business and look forward to serving you.
Happy shopping!
Dou Market Customer Support Team